Customer service

Although our customers are from all over the world we at Academic Research Editors never consider our customers to be remote or impersonal. If you submit work to us you can be entirely confident that to our editors you and your research are much more than just a “job number”.

Customers are assigned a lead editor whom they can contact as often as necessary. We seek to treat our customers as individuals and to engage in a dialogue about their research and their goals so that we, as editors, can fully understand their research and their target publications. Through this personal understanding – often developed over time and in the course of a number of articles ‒ we are able to add real value to manuscripts we edit.

Customers are free to contact their lead editor by email at any time during the editing process – or afterwards if a work needs further revision once it has been through a journal peer review process. Our editors always pay careful attention to customers’ requirements and will do their best to edit manuscripts to meet any particular needs or concerns.

We can be contacted by email at any time or by phone during UK office hours (9am to 5pm). If UK time does not correspond easily with your local time we can arrange to be available to discuss work at a time of your convenience. We can also provide Skype contact details for our editors to further facilitate communication. Simply email your lead editor or our central contact at for details of non-standard contact options.